Steven Mann

Senior Network & VoIP Architect

steven@stevenmann.io | 251-485-5686 | LinkedIn

Mobile, AL

Professional Summary

Senior Network and VoIP Architect with 10+ years of experience designing, deploying, and supporting enterprise voice and data networks. Extensive background in UCaaS, SIP, PBX, routing, switching, QoS, and cloud-hosted VoIP platforms supporting 14,000+ deployments. Proven escalation engineer in high-availability environments including healthcare, financial institutions, universities, and municipal infrastructure. Strong expertise in troubleshooting complex network and voice quality issues, vendor-agnostic integrations, automation, and incident response.

Core Competencies

VoIP & UCaaS

SIP & PBX

Network Architecture

LAN/WAN/MPLS

BGP/OSPF/EIGRP

QoS & VPN

Wireshark

AWS & Azure

Linux

Firewalls

Python & Bash

TCL & Automation

VMware

Incident Response

Professional Experience

Voice & Data Architect

2019–2022

C Spire

Senior escalation engineer for enterprise VoIP and network incidents
Supported 14,000+ cloud-hosted VoIP deployments
Diagnosed SIP, RTP, latency, jitter, and packet loss issues
Designed and optimized voice and data architectures
Performed packet analysis and root cause investigations
Integrated multi-vendor solutions and mentored Tier 2 engineers

Voice & Data Technician

2018–2019

C Spire

Installed and supported enterprise VoIP and data networks
Completed ~80% of a 2,000-phone VoIP deployment for City of Mobile
Designed deployments for Mississippi Valley State University

Voice/Data Technician

2018

City of Mobile

Installed fiber and structured cabling across municipal facilities
Supported legacy PBX systems during VoIP migration

Wire Technician

2012–2017

AT&T

Installed VoIP, IPTV, Wi-Fi, and data services
Maintained 100% customer satisfaction ratings

Education & Certifications

University of South Alabama

Coursework (3.5 GPA)

Self-Directed Study

Networking, VoIP, Python, Bash, TCL, JavaScript, C